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Fritz von RUNTE
about me

Hello, I'm Fritz von Runte 👋
I'm a British design leader based in Manchester, with a passion for service transformation.

I believe in outcome-driven design, collaborative co-creation, rapid prototyping, and guiding diverse teams to deliver exceptional services.
I thrive on complex challenges, shaping not only great products but great organisations.

Notable Work

My core strengths

Vision with Delivery

From GDS standards to FCA compliance, I lead teams to deliver real-world impact while upholding design excellence.

Executive-Level Stakeholder Management

I align C-level, ministers, and delivery teams around a shared vision — managing expectations while inspiring commitment.

Building High-Performing Teams

Over two decades, I’ve nurtured multidisciplinary teams, turning potential into performance.

Hands-On Design Leadership

A strong believer in rapid prototyping and service co-design, I stay close to the craft while scaling its impact.

Selected Career Highlights

  • 2024-2025

    Lead Service Designer, Mastek

  • NHS and MHRA service transformation projects.

  • Interim Head of Design, BridgeU

    2023-2024

  • Organisational design leadership, core platform redefinition.

  • Lead Service Designer, Scottish Government

    2021-2023

  • ScotAccount: national identity service.

  • Lead Service Designer, MadeTech

    2020-2021

  • NHS Blood and Transplant, Citizen Advice, and Home Office services.

  • And earlier Head of Design roles at NICE, On the Beach, Zuto, Hussle, plus contracts with Nexer, Sigma, HSE, and more...

Testimonials

Fritz is an excellent Service Designer, prepared to be innovative and horizon-scan while still remaining focussed on delivery. Never afraid to challenge the status quo but always doing so in a constructive and helpful way.
Mike Crockart
Service Owner at ScotAccount Digital Identity Service
A big character and a strong leader, he produced a constant stream of innovations, tested them using a toolkit of validation techniques and delivered huge business value. He also built a strong great team, was influential in starting new ways of working and was a pleasure to work with.
Dan Chronnell
Experienced product leader with strong business acumen and ability to diagnose and solve business growth challenges.
Fritz brought a fun approach to thinking about user needs and how we should always be putting what is best for the user first. Fritz lead various sessions with the team to diagnose what we were trying to solve and come up with creative ways to achieve the outcome we wanted. He clearly has a huge amount of experience but brings that across in a fun way and is always open to thinking differently which is something I hugely appreciated.
Pete Craven
CTO | Head of | Technology Leader | Cloud Native Architecture
I really enjoyed working with Fritz and found him such a supportive individual and great collaborator. In no time at all he had fantastic ideas and visions of how the site should flow with rapid prototypes and his energy was infectious and appreciated. He played such a critical part in us successfully relaunching the platform in such a short amount of time.
Jess Gilbert
Engineering leader, coach and mentor with the execution power to turn great ideas into reality
Very quickly Fritz brought together like minded colleagues, empowering them to support, build or design for our users. This culture shift laid the groundwork for NICE to create better user experiences. From Senior management to those outside the digital teams, Fritz through drawings, written words and pure verbal enthusiasm gave NICE energy to drive forward.
Dominic Hurst
Operations Director at Ethisys NN/g Certified
I loved working with Fritz. He is a very dynamic individual who is sincerely passionate about UX , data driven design and creating a productive collaborative working culture. Fritz will bring a wealth of knowledge and experience to any project. I have learned so much from Fritz and so many of my colleagues including me would highly recommend working with Fritz. He understands how UX process can achieve results and as Head of Design he was a fantastic team leader who has instilled a long lasting appreciation of UX ( A team sport ! ) and excellent design practices.
Vincent Doyle
Associate Director - Design at National Institute for Health and Clinical Excellence
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Get in touch to see if I can help you in your next project
Fritz von runte